Terms of Service

Effective Date: April 15, 2026  |  Last Updated: April 15, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), the operator of the website located at punchs-pizz.rest (the "Website"). By accessing, browsing, registering on, or placing an order through our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, as well as our Privacy Policy, which is incorporated herein by reference.

These Terms apply to all visitors, users, customers, and others who access or use the Website or our services, whether in-person, online, or through any other means. If you are using our Website or services on behalf of a business entity or other organization, you represent and warrant that you have the authority to bind that entity to these Terms, and the term "you" shall refer to that entity.

Your continued use of the Website following the posting of any changes to these Terms constitutes acceptance of those changes. We recommend reviewing these Terms periodically to stay informed of any updates.

2. Business Information and Contact Details

The Website and food services described herein are operated by:

For any questions, concerns, or inquiries related to these Terms or our services, please contact us using the information provided above.

3. Description of Services

Punch Pizza is a food service business operating in the United States that offers the following products and services:

• Pizza and Food Products: We prepare and serve freshly made pizza and related food items, including appetizers, beverages, desserts, and other menu offerings as available from time to time.
• Online Ordering: Through our Website, customers may browse our menu, place orders for delivery or pickup, and make payments online.
• In-Store Dining: Where available, we offer dine-in options at our physical locations.
• Delivery Services: We may offer direct delivery services to addresses within our designated delivery zones. Delivery may also be facilitated through third-party delivery platforms, subject to those platforms' own terms and conditions.
• Catering and Special Orders: Upon request and subject to availability, we may offer catering services or special bulk orders for events and gatherings.
• Promotional Offers and Loyalty Programs: We may, at our discretion, offer promotional discounts, coupons, loyalty rewards, or special deals, which shall be subject to specific terms communicated at the time of such offers.

We reserve the right to modify, add, discontinue, or limit any aspect of our menu, services, or operations at any time without prior notice. Menu items and prices are subject to change. Product availability may vary by location and time of day.

4. Eligibility

To use our Website and place orders, you must:

• Be at least 13 years of age. If you are under the age of 18, you must have the permission and supervision of a parent or legal guardian.
• Be a legal resident of or present within the United States at the time of placing your order.
• Have the legal capacity to enter into a binding contract under applicable law.
• Not be prohibited from using our services under any applicable laws or regulations.

We do not knowingly collect personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA). If we become aware that a child under 13 has provided personal information without verifiable parental consent, we will take appropriate steps to remove that information.

5. User Account Registration

Some features of our Website may require you to create an account. When registering for an account, you agree to:

• Provide accurate, current, and complete information as requested during the registration process.
• Maintain and promptly update your account information to keep it accurate, current, and complete.
• Keep your password confidential and not share it with third parties.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other security breach.

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to a violation of these Terms.

6. User Obligations and Prohibited Activities

By using our Website and services, you agree to use them only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use and enjoyment of the Website. You agree to comply with all applicable federal, state, and local laws and regulations.

6.1 User Obligations

You agree to:

• Provide truthful and accurate information when placing orders, creating accounts, or communicating with us.
• Pay for all orders placed through our Website or at our establishment in accordance with the payment terms outlined herein.
• Treat our staff, delivery personnel, and other customers with courtesy and respect.
• Comply with all applicable health and safety guidelines when visiting our physical locations.
• Use our Website only for personal, non-commercial purposes unless expressly agreed otherwise.

6.2 Prohibited Activities

You are expressly prohibited from engaging in the following activities:

• Using our Website or services for any unlawful purpose or in violation of any applicable local, state, national, or international law or regulation.
• Placing fraudulent orders or using stolen, unauthorized, or fraudulent payment methods.
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity.
• Attempting to gain unauthorized access to any portion of our Website, other accounts, computer systems, or networks connected to our Website through hacking, password mining, or any other means.
• Introducing viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful material to our Website.
• Harvesting or collecting email addresses, phone numbers, or other personal information of other users or customers without their express consent.
• Using automated scripts, bots, spiders, scrapers, or other automated means to access or interact with our Website.
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of our Website or content without express written permission from us.
• Engaging in any conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which may harm us or other users.
• Using our Website in any manner that could disable, overburden, damage, or impair the Website or interfere with any other party's use of the Website.
• Posting or transmitting any content that is defamatory, obscene, offensive, threatening, or that promotes illegal activities.
• Attempting to reverse engineer, decompile, or disassemble any software or technology used to operate the Website.

Violation of any of the above prohibitions may result in immediate termination of your access to our services and may subject you to civil and/or criminal liability under applicable United States laws, including but not limited to the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and applicable state statutes.

7. Ordering and Payment Terms

7.1 Order Placement and Acceptance

All orders placed through our Website constitute an offer by you to purchase the selected products. We reserve the right to accept or decline any order at our sole discretion. An order is considered accepted only when we confirm it through an email confirmation, on-screen confirmation, or commencement of food preparation. We reserve the right to cancel or limit any order for any reason, including suspected fraud, unavailability of items, or pricing errors.

7.2 Pricing and Taxes

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable federal, state, or local sales taxes, which will be calculated and added to your order total at checkout. You are responsible for paying all applicable taxes associated with your purchase.

7.3 Payment Methods

We accept various forms of payment as indicated on the Website at the time of checkout, which may include major credit cards, debit cards, and other electronic payment methods. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided.
• The payment information you provide is accurate and complete.
• You authorize us to charge the applicable amount to your chosen payment method.

We use industry-standard encryption and security measures to protect your payment information. However, we are not responsible for any unauthorized access to your payment information that is beyond our reasonable control.

7.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once food preparation has begun. If you have concerns about an order, such as incorrect items, quality issues, or non-delivery, please contact us at [email protected] within 24 hours of the scheduled delivery or pickup time. Refunds or replacements will be evaluated on a case-by-case basis at our sole discretion. Any approved refunds will be credited back to the original payment method within 5–10 business days, depending on your financial institution.

7.5 Delivery Terms

Estimated delivery times provided at checkout are approximations only and are not guaranteed. Delivery availability and zones are subject to change. We are not responsible for delays caused by traffic, weather conditions, or other circumstances beyond our control. Risk of loss or damage to food products passes to you upon delivery or pickup.

8. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, images, photographs, icons, audio clips, digital downloads, data compilations, software, and the overall "look and feel" of the Website (collectively, "Content"), is the property of Punch Pizza or its content suppliers and is protected by applicable United States and international intellectual property laws, including copyright, trademark, trade dress, and other proprietary rights.

The Punch Pizza name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Punch Pizza or its affiliates. You may not use such marks without the prior written permission of Punch Pizza.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with placing orders and interacting with our services. This license does not include:

• Any resale or commercial use of the Website or its Content.
• Any collection and use of product listings, descriptions, or prices.
• Any derivative use of the Website or its Content.
• Any downloading or copying of account information for the benefit of another merchant or business.
• Any use of data mining, robots, or similar data gathering and extraction tools.

Unauthorized use of any Content on the Website may violate copyright laws, trademark laws, the laws of privacy and publicity, and other regulations and statutes. If you wish to use any Content from our Website for any purpose beyond the limited license granted above, please contact us at [email protected] to request written permission.

9. Disclaimers and "As-Is" Basis

THE WEBSITE AND ALL CONTENT, SERVICES, PRODUCTS, AND OTHER INFORMATION PROVIDED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, PUNCH PIZZA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing, Punch Pizza makes no warranty that:

• The Website will meet your requirements or expectations.
• The Website will be available on an uninterrupted, timely, secure, or error-free basis.
• The results that may be obtained from the use of the Website will be accurate or reliable.
• Any errors in the Website will be corrected.
• Food products will meet any specific dietary, nutritional, or allergen requirements beyond what is expressly stated on the menu.

Allergen Notice: Our kitchen handles common food allergens including, but not limited to, wheat/gluten, dairy, eggs, tree nuts, peanuts, soy, fish, and shellfish. While we take reasonable precautions, we cannot guarantee that any menu item is completely free from allergens due to the risk of cross-contamination. Customers with severe food allergies are strongly advised to contact us directly before placing an order to discuss their specific dietary needs.

Any material downloaded or otherwise obtained through the use of the Website is done at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, SUBCONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF PUNCH PIZZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN CONNECTION WITH:

• Your use of or inability to use the Website or services.
• Any transaction conducted through or facilitated by the Website.
• Any claim attributable to errors, omissions, or other inaccuracies in the Website or services.
• Unauthorized access to or alteration of your data or transmissions.
• Any other matter relating to the Website or services.

IN JURISDICTIONS WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT ALLOWED, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some states, including certain consumer protection jurisdictions, do not allow the exclusion or limitation of certain types of damages. In such states, our liability shall be limited to the greatest extent permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza, its owners, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use of the Website or services in a manner not authorized by these Terms.
• Your violation of any applicable federal, state, or local law or regulation.
• Your infringement of any intellectual property or other rights of any person or entity.
• Any misrepresentation made by you in connection with your use of the Website or services.
• Any content you submit, post, transmit, or otherwise make available through the Website.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or platforms, including but not limited to third-party delivery services, social media platforms, and payment processors. These links are provided for your convenience only and do not imply endorsement, sponsorship, or affiliation by Punch Pizza with any third-party website or its content.

We have no control over the content, privacy policies, or practices of any third-party websites. We are not responsible for any damages or losses caused or alleged to be caused by or in connection with your use of or reliance on any content, goods, or services available on or through any third-party websites. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites you visit.

13. Privacy and Data Protection

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We are committed to protecting your personal information in accordance with applicable United States privacy laws, including:

• The Federal Trade Commission Act (FTC Act), which governs unfair or deceptive practices related to consumer data.
• The California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), to the extent applicable to California residents.
• Other applicable state privacy laws that may govern the collection, use, and disclosure of your personal information.

By using our Website, you consent to the collection and use of your information as described in our Privacy Policy. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

14. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or related to them, their subject matter, or their formation shall be governed by and construed in accordance with the laws of the United States of America and the laws of the applicable state in which Punch Pizza operates, without giving effect to any choice of law or conflict of law provisions.

Subject to the dispute resolution provisions set forth in Section 15 below, you agree that any legal action or proceeding arising out of or related to these Terms or your use of our Website or services shall be instituted exclusively in the federal or state courts of competent jurisdiction in the United States. You hereby consent to and submit to the personal jurisdiction of such courts and waive any and all objections to the exercise of jurisdiction over the parties by such courts and to venue in such courts.

These Terms are compliant with applicable U.S. federal consumer protection laws enforced by the Federal Trade Commission (FTC), including regulations related to online commerce, advertising, and consumer rights.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact Punch Pizza at [email protected] to attempt to resolve the dispute informally. We will attempt to resolve any dispute within thirty (30) days of receiving your written notification. If the dispute cannot be resolved informally within thirty (30) days, either party may proceed with formal dispute resolution as described below.

15.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. Except as otherwise provided herein, any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be finally settled by binding arbitration administered in accordance with the rules of the American Arbitration Association (AAA) or JAMS, as mutually agreed upon by the parties. The arbitration shall take place in the United States, in a location agreed upon by the parties, or via remote hearing where appropriate. The arbitrator's decision shall be final and binding on both parties, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

15.3 Class Action Waiver

YOU AND PUNCH PIZZA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

15.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the conclusion of arbitration. Claims related to intellectual property infringement may, at our option, be brought in a court of competent jurisdiction.

16. Term and Termination

These Terms of Service shall remain in full force and effect while you use the Website or services. We reserve the right, in our sole discretion, to:

• Suspend or terminate your account or access to the Website at any time, with or without notice, for any reason, including if we believe you have violated these Terms.
• Discontinue the Website or any part thereof at any time without notice.
• Refuse service to any person or entity for any reason not prohibited by law.

Upon termination of your account or access:

• Your right to use the Website and services will immediately cease.
• We may, but are not obligated to, delete your account information and data.
• All provisions of these Terms that by their nature should survive termination shall survive, including Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law.

You may terminate your account at any time by contacting us at [email protected].

17. Changes to Terms of Service

We reserve the right to modify, update, or replace these Terms of Service at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes, we may provide additional notice, such as adding a statement to the homepage of our Website or sending you an email notification (if we have your email address on file).

Your continued use of the Website or services after any changes to these Terms constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using our Website and services. We encourage you to review these Terms regularly to ensure you are aware of any changes.

18. Severability

If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or an arbitrator, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms. The invalid, illegal, or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, while preserving the original intent of the provision to the fullest extent possible. All remaining provisions of these Terms shall continue in full force and effect.

19. Waiver

The failure of Punch Pizza to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if it is in writing and signed by an authorized representative of Punch Pizza. A waiver by us of any breach of these Terms shall not constitute a waiver of any subsequent or other breach.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or additional terms and conditions published by us on the Website, constitute the entire agreement between you and Punch Pizza with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, between the parties relating to such subject matter. No representations, warranties, promises, or statements, oral or otherwise, that differ from these Terms shall have any legal effect unless made in writing and signed by an authorized representative of Punch Pizza.

21. Force Majeure

Punch Pizza shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, governmental actions, war, terrorism, civil unrest, labor disputes, power outages, internet or telecommunications failures, or other events of force majeure. In such circumstances, our obligations will be suspended for as long as the force majeure event continues.

22. Electronic Communications and Consent

By using our Website, creating an account, or placing an order, you consent to receive electronic communications from us, including but not limited to order confirmations, receipts, promotional offers, and policy updates. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions included in such communications or by contacting us at [email protected].

23. Accessibility

Punch Pizza is committed to ensuring that our Website is accessible to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable Web Content Accessibility Guidelines (WCAG). If you experience any accessibility issues with our Website, please contact us at [email protected] so that we may address your concerns promptly.

24. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service or our services, please do not hesitate to contact us. We are committed to addressing your inquiries in a timely and professional manner.